Privacy Policy

1. Data Controller Information

Pivqerano Ltd ("we", "us", "our") acts as the data controller for personal data collected through this website. We are committed to protecting your privacy in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018). For privacy inquiries, contact us directly at [email protected].

2. Scope of Policy

This Privacy Policy applies to personal data collected when you visit our website, complete our booking inquiry forms, or communicate with us regarding carpet cleaning services in the United Kingdom.

3. Information We Collect

Directly Provided Data: Full name, contact email address, telephone number, and property address/notes submitted through forms.
Automated Data: IP address, browser type, device details, and site analytics via consent-gated cookies.

4. Legal Basis for Processing

Processing Purpose	Categories of Data	UK GDPR Lawful Basis
Service Quotes & Booking	Name, email, phone, details	Contractual Necessity (Art 6(1)(b))
Website Analytics & Improvement	IP address, cookies, usage	Consent (Art 6(1)(a))
Legal & Tax Compliance	Transaction records, contact info	Legal Obligation (Art 6(1)(c))

5. Cookies & Google Consent Mode v2

We implement Google Consent Mode v2 to strictly manage advertising and analytics storage settings. Non-essential cookies are disabled by default until you grant explicit consent via our cookie banner. You can modify your choices at any point using the "Cookie Settings" link in the footer.

6. Third-Party Sharing

We do not sell or rent personal data. Information is disclosed solely to trusted service providers (e.g. IT hosting, email systems) under strict data processing agreements, or where required by UK law.

7. International Transfers

If data is processed outside the UK, appropriate safeguards (such as Standard Contractual Clauses or UK International Data Transfer Agreements) are enforced to protect your security.

8. Retention Period

Inquiry data is retained for up to 24 months. Transactional records are retained for 6 years to satisfy UK financial audit regulations.

9. Your Rights & UK Supervisory Authority

Under UK GDPR, you have the right to request access, rectification, erasure, or restriction of your data. You may also lodge a complaint with the UK supervisory body:

Information Commissioner's Office (ICO) — www.ico.org.uk

10. Children's Privacy

Our website is intended for adults aged 18 and over. We do not knowingly process personal data of individuals under 13.

11. Contact Us

To exercise your rights, email us at [email protected].